Shipping policy
Shipping Policy
At Livenza Home, we aim to make shipping simple, reliable, and convenient. We currently ship within the United States only.
Shipping Costs
We offer Free Standard Shipping on eligible orders within the United States unless otherwise stated at checkout.
Any available shipping options and estimated delivery times will be shown during checkout.
Order Processing
Orders begin processing after payment has been successfully confirmed.
Processing times may vary depending on the product, availability, fulfillment location, and supplier.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery
Delivery times vary depending on the product, shipping method, fulfillment provider, and destination.
Estimated delivery dates shown on our website or at checkout are estimates and are not guaranteed.
Delays may occur due to weather, holidays, carrier delays, high order volumes, customs or transportation disruptions, or other circumstances outside our control.
Multiple Shipments
Some products may be fulfilled from different locations. Because of this, items from the same order may arrive in separate packages and on different dates.
You will not be charged additional shipping simply because your order is divided into multiple shipments unless a separate charge was clearly shown at checkout.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after your shipping confirmation is sent.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, contact us as soon as possible at Support@livenzahome.com.
We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
Lost, Delayed, or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, and the shipping carrier.
If you still cannot locate your package, contact us at Support@livenzahome.com and include your order number.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at Support@livenzahome.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging when possible.
Shipping Area
Livenza Home currently ships within the United States only.
We do not currently offer international shipping.
Contact Us
If you have questions about shipping or delivery, please contact:
Livenza Home
Email: Support@livenzahome.com
Phone: 585-851-6711