Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Support@livenzahome.com.

Please include your name, order number, the item you want to return, and the reason for the return.

If your return is accepted, we’ll send you return instructions, including how and where to send your package. Because some products may be fulfilled from different locations, the return address may vary depending on the order.

Please do not send returns to our business addresses unless we specifically instruct you to do so.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at Support@livenzahome.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, missing parts, or if you receive the wrong item.

Please provide your order number, a description of the issue, and clear photos of the item and packaging so we can evaluate the issue and help make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, and certain personal care or hygiene products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

Gift cards are non-returnable.

Sale items marked as Final Sale are also non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have. Once the return is accepted, you can place a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Support@livenzahome.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at Support@livenzahome.com.

We cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipment.