Refund Policy

At Livenza Home, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a clear and fair refund policy. Please read the details below to understand the conditions and steps involved.

📅 1. Return & Refund Window

You may request a return or refund within 14 calendar days of receiving your item.
Requests made after this window may not be eligible for return or refund unless the item is defective or damaged upon arrival.

📦 2. Return Eligibility

To qualify for a refund, your returned item must:

  • Be unused, unassembled, and in its original packaging

  • Be in the same condition you received it

  • Include all original components, manuals, and accessories

  • Be accompanied by the original order number or receipt

We reserve the right to reject refund requests for items that show signs of wear, damage, or misuse.

🚫 3. Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Customized or made-to-order products

  • Gift cards or promotional items

  • Items returned after the 14-day window (unless defective)

🔁 4. How to Request a Return or Refund

To initiate a return, please contact our customer service team at:
📧 Email: [email protected]

Please include the following in your email:

  • Full name

  • Order number

  • Reason for the return (e.g., unwanted, damaged, incorrect item)

  • Photos of the item if it’s damaged or defective

We will respond within 24 hours with further instructions and a return authorization number (RMA).

📬 5. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item was defective or shipped in error.

  • We strongly recommend using a trackable shipping method and purchasing shipping insurance.

  • Livenza Home is not responsible for items lost or damaged in transit during the return process.

💰 6. Refund Process

Once we receive your returned item and inspect its condition:

  • If approved, we will process your refund within 2 business days

  • Refunds will be issued to your original payment method (e.g., PayPal)

  • You will receive a confirmation email once the refund is completed

Please note:

  • Refunds may take additional time to appear in your account, depending on your bank or payment provider.

  • If your return is rejected (e.g., due to damage or use), we will notify you and the item may be returned to you at your expense.

🔄 7. Exchanges

We do not offer direct exchanges. If you need a different item, you may return the original item (if eligible) and place a new order separately.

❓ 8. Questions or Concerns

If you are unsure whether your item qualifies for a refund or need help with the return process, our team is here to assist:

📧 Email: [email protected]
🕒 Support Hours: Monday to Friday, 8:00 AM – 6:00 PM EST

Thank you for shopping with Livenza Home. We value your trust and will do our best to resolve any issues quickly and fairly.