Cancellation Policy

At Livenza Home, we understand that circumstances can change. Whether it’s a change of mind or an error in your order, we aim to make the cancellation process as clear and convenient as possible.

⏰ 1. Cancellation Window

You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped.

After this 12-hour window, we may have already begun preparing your shipment, and your order may no longer be eligible for cancellation. In such cases, you may still return the item once it is delivered in accordance with our [Refund Policy].

📦 2. Orders Already Processed or Shipped

If your order has already been processed, packed, or handed to the shipping carrier, we will not be able to cancel it. However:

  • You may wait to receive the item and request a return within 14 days of delivery, subject to return eligibility conditions

  • Return shipping will be the customer’s responsibility, unless the product was shipped in error or arrived damaged

🛠️ 3. Made-to-Order or Custom Items

Custom-made or made-to-order products may not be eligible for cancellation once production begins. This will be clearly stated on the product page at the time of purchase.

📧 4. How to Request a Cancellation

To request a cancellation, email us at:
📧 [email protected]

Please include the following:

  • Your full name

  • Order number

  • Reason for cancellation

  • Confirmation that the request is being made within the allowed timeframe

Our support team will confirm whether your order is eligible for cancellation and process your request accordingly.

💰 5. Refund for Canceled Orders

If your cancellation is approved:

  • You will receive a full refund to your original payment method (typically PayPal)

  • Refunds are usually processed within 2 business days

  • A confirmation email will be sent once the refund has been issued

🕒 6. Support Hours

Cancellation requests are reviewed during our normal business hours:
🕒 Monday to Friday, 8:00 AM – 6:00 PM EST
Requests submitted outside these hours will be reviewed on the next business day.

❓ 7. Questions or Concerns

If you’re unsure whether your order is eligible for cancellation, or you need assistance with an urgent request, please don’t hesitate to contact us at:
📧 [email protected]

Thank you for choosing Livenza Home. We’re committed to being flexible and fair, and we appreciate your understanding.